{"id":113,"date":"2020-09-03T16:19:45","date_gmt":"2020-09-03T13:19:45","guid":{"rendered":"http:\/\/acikkitap.com.tr\/ogrenmekayit\/chapter\/kullanici-egitimi-teknik-destek-ve-belgeler\/"},"modified":"2020-09-03T16:19:45","modified_gmt":"2020-09-03T13:19:45","slug":"kullanici-egitimi-teknik-destek-ve-belgeler","status":"publish","type":"chapter","link":"https:\/\/acikkitap.com.tr\/ogrenmekayit\/chapter\/kullanici-egitimi-teknik-destek-ve-belgeler\/","title":{"raw":"Kullan\u0131c\u0131 E\u011fitimi, Teknik Destek ve Belgeler","rendered":"Kullan\u0131c\u0131 E\u011fitimi, Teknik Destek ve Belgeler"},"content":{"raw":"\n\u2022 B\u00fct\u00fcn kullan\u0131c\u0131 tiperienini e\u011fitimi i\u00e7in sa\u011flam destek vard\u0131r: \u00f6\u011frenenler, e\u011fitmenler, sistem y\u00f6neticileri, i\u00e7erik y\u00f6neticileri, vb.\n\u2022 \u00d6\u011freticiler, yard\u0131mlar, \u00f6rnekler, referanslar ve kullan\u0131m k\u0131lavuzlar\u0131 dahil olmak \u00fczere \u00e7ok farkl\u0131 bi\u00e7imlerde sa\u011flam destek belgelerine sahip olup olmad\u0131\u011f\u0131\n\u2022 Y\u00f6neticiler ve \u00f6\u011frenenler i\u00e7in farkl\u0131 t\u00fcrlerde Yard\u0131m Masas\u0131 destek se\u00e7eneklerine sahip (telefon, sohbet, e-posta vb.) olup olmad\u0131\u011f\u0131. Bunlar\u0131n, kurulu\u015funuzun normalde yard\u0131m isteme bi\u00e7imiyle senkronize olmas\u0131 gerekir.\n\u2022 Yap\u0131land\u0131r\u0131lm\u0131\u015f ve sorun arama izleme ve raporlama yoluyla y\u00f6nlendirmeli bir Yard\u0131m Masas\u0131 sistemine sahip olup olmad\u0131\u011f\u0131\n\u2022 Sorunun \u00e7\u00f6z\u00fcm\u00fc i\u00e7in ilgili taraflar\u0131 koordine eden Yard\u0131m masas\u0131 deste\u011finin olup olmad\u0131\u011f\u0131: sorunun \u00e7\u00f6z\u00fcm\u00fc i\u00e7in tedarik\u00e7iler, KOB\u0130'ler vb.\n\u2022 Bilgili, deneyimli destek kadrosuna sahip olup olmad\u0131\u011f\u0131\n\u2022 7\/24'e yak\u0131n ve m\u00fcmk\u00fcn oldu\u011funca d\u00fcnya \u00e7ap\u0131nda mevcut olup olmad\u0131\u011f\u0131\n\u2022 Kapsaml\u0131 e\u011fitim se\u00e7enekleri sunar: e-\u00d6\u011frenme, video e\u011fitimleri, ILT oturumlar\u0131, web seminerleri, vb.\n\u2022 Yerinde e\u011fitim se\u00e7enekleri vard\u0131r. E\u011fitim tedarik\u00e7inin tesisinde ise, konum(lar) makul bir mesafedir.\n\u2022 Yeni kullan\u0131c\u0131lar i\u00e7in oryantasyon e\u011fitimi i\u00e7erir\n\u2022 Yard\u0131m Masas\u0131 deste\u011fi i\u00e7in ortalama geri d\u00f6n\u00fc\u015f s\u00fcresinin d\u00fc\u015f\u00fck olup olmad\u0131\u011f\u0131\n\u2022 \u00d6KA'y\u0131 iyile\u015ftirmeye y\u00f6nelik \u00f6neriler i\u00e7in geri bildirim i\u015flevinin olup olmad\u0131\u011f\u0131\n\u2022 \u00d6zelle\u015ftirme, uygulama, yap\u0131land\u0131rma, mimari tasar\u0131m, ihtiya\u00e7 analizi, de\u011fi\u015fiklik y\u00f6netimi hizmetleri vb. i\u00e7in teknik dan\u0131\u015fmanl\u0131k hizmetleri se\u00e7enekleri sunar.\n","rendered":"<p>\u2022 B\u00fct\u00fcn kullan\u0131c\u0131 tiperienini e\u011fitimi i\u00e7in sa\u011flam destek vard\u0131r: \u00f6\u011frenenler, e\u011fitmenler, sistem y\u00f6neticileri, i\u00e7erik y\u00f6neticileri, vb.<br \/>\n\u2022 \u00d6\u011freticiler, yard\u0131mlar, \u00f6rnekler, referanslar ve kullan\u0131m k\u0131lavuzlar\u0131 dahil olmak \u00fczere \u00e7ok farkl\u0131 bi\u00e7imlerde sa\u011flam destek belgelerine sahip olup olmad\u0131\u011f\u0131<br \/>\n\u2022 Y\u00f6neticiler ve \u00f6\u011frenenler i\u00e7in farkl\u0131 t\u00fcrlerde Yard\u0131m Masas\u0131 destek se\u00e7eneklerine sahip (telefon, sohbet, e-posta vb.) olup olmad\u0131\u011f\u0131. Bunlar\u0131n, kurulu\u015funuzun normalde yard\u0131m isteme bi\u00e7imiyle senkronize olmas\u0131 gerekir.<br \/>\n\u2022 Yap\u0131land\u0131r\u0131lm\u0131\u015f ve sorun arama izleme ve raporlama yoluyla y\u00f6nlendirmeli bir Yard\u0131m Masas\u0131 sistemine sahip olup olmad\u0131\u011f\u0131<br \/>\n\u2022 Sorunun \u00e7\u00f6z\u00fcm\u00fc i\u00e7in ilgili taraflar\u0131 koordine eden Yard\u0131m masas\u0131 deste\u011finin olup olmad\u0131\u011f\u0131: sorunun \u00e7\u00f6z\u00fcm\u00fc i\u00e7in tedarik\u00e7iler, KOB\u0130&#8217;ler vb.<br \/>\n\u2022 Bilgili, deneyimli destek kadrosuna sahip olup olmad\u0131\u011f\u0131<br \/>\n\u2022 7\/24&#8217;e yak\u0131n ve m\u00fcmk\u00fcn oldu\u011funca d\u00fcnya \u00e7ap\u0131nda mevcut olup olmad\u0131\u011f\u0131<br \/>\n\u2022 Kapsaml\u0131 e\u011fitim se\u00e7enekleri sunar: e-\u00d6\u011frenme, video e\u011fitimleri, ILT oturumlar\u0131, web seminerleri, vb.<br \/>\n\u2022 Yerinde e\u011fitim se\u00e7enekleri vard\u0131r. E\u011fitim tedarik\u00e7inin tesisinde ise, konum(lar) makul bir mesafedir.<br \/>\n\u2022 Yeni kullan\u0131c\u0131lar i\u00e7in oryantasyon e\u011fitimi i\u00e7erir<br \/>\n\u2022 Yard\u0131m Masas\u0131 deste\u011fi i\u00e7in ortalama geri d\u00f6n\u00fc\u015f s\u00fcresinin d\u00fc\u015f\u00fck olup olmad\u0131\u011f\u0131<br \/>\n\u2022 \u00d6KA&#8217;y\u0131 iyile\u015ftirmeye y\u00f6nelik \u00f6neriler i\u00e7in geri bildirim i\u015flevinin olup olmad\u0131\u011f\u0131<br \/>\n\u2022 \u00d6zelle\u015ftirme, uygulama, yap\u0131land\u0131rma, mimari tasar\u0131m, ihtiya\u00e7 analizi, de\u011fi\u015fiklik y\u00f6netimi hizmetleri vb. i\u00e7in teknik dan\u0131\u015fmanl\u0131k hizmetleri se\u00e7enekleri sunar.<\/p>\n","protected":false},"author":1,"menu_order":10,"template":"","meta":{"pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[48],"contributor":[],"license":[],"class_list":["post-113","chapter","type-chapter","status-publish","hentry","chapter-type-numberless"],"part":104,"_links":{"self":[{"href":"https:\/\/acikkitap.com.tr\/ogrenmekayit\/wp-json\/pressbooks\/v2\/chapters\/113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acikkitap.com.tr\/ogrenmekayit\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/acikkitap.com.tr\/ogrenmekayit\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/acikkitap.com.tr\/ogrenmekayit\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/acikkitap.com.tr\/ogrenmekayit\/wp-json\/pressbooks\/v2\/chapters\/113\/revisions"}],"part":[{"href":"https:\/\/acikkitap.com.tr\/ogrenmekayit\/wp-json\/pressbooks\/v2\/parts\/104"}],"metadata":[{"href":"https:\/\/acikkitap.com.tr\/ogrenmekayit\/wp-json\/pressbooks\/v2\/chapters\/113\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/acikkitap.com.tr\/ogrenmekayit\/wp-json\/wp\/v2\/media?parent=113"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/acikkitap.com.tr\/ogrenmekayit\/wp-json\/pressbooks\/v2\/chapter-type?post=113"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/acikkitap.com.tr\/ogrenmekayit\/wp-json\/wp\/v2\/contributor?post=113"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/acikkitap.com.tr\/ogrenmekayit\/wp-json\/wp\/v2\/license?post=113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}